Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

At Keef Care, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 14 days of the delivery date. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.
  • Items marked as final sale or promotional items are not eligible for return.

For hygiene reasons, opened skincare, haircare, or health supplement products cannot be returned unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Please include your order number, the item(s) you wish to return, and the reason for the return.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 business days to your original payment method.

Shipping costs are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund.

4. Damaged or Defective Items

If you received a damaged or defective product, please contact us within  14 of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

5. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

6. Contact Us

For any questions regarding returns or refunds, please reach out to us:
Email: info@keefcare.com
Phone/WhatsApp: +971 56 663 0391